Knowledgebase: Windows
Windows Application Error - Troubleshooting
Posted by Bob Hinkle on 23 January 2006 10:34 PM

In rare instances Windows may generate an application error due to an incompatibility between two programs. These errors typically read something like "Consultant Front Office has encountered a problem and must close. Oftentimes, you will be able to move the error notice to one side and continue working, however, closing the error notice generally also closes down Consultant Front Office.

These errors typically indicate one of the following conditions:

1. The presence of a virus or spyware on your computer.

2. Corrupted or damaged Windows installation.

3. The presence of a software application that is not compatible with other applications or is improperly configured, particularly applications that are designed to enhance Windows performance or protect your computer in some manner.

To help us narrow down what might be causing the on your computer, please do the following immediately after the error occurs:

1. Go to the Downloads section of this Support Center website and download the file called Process Explorer. Save the file to your Windows Desktop.

2. Double click on the downloaded file "procexp.exe" on your Windows Desktop to open the Process Explorer application.

3. Use the File > Save menu command in the Process Explorer application to save a copy of what's being displayed to your Windows Desktop. This will create a simple text file to show us what processes are active on your computer when the error occurs.

4. Restart your computer in Safe Mode and use Process Explorer to take a second "snapshot" of what's running in this mode.

5. Initiate a support ticket and upload the text files created in Steps 3 and 4 so we can have a look.

For more information on fighting spyware and for links to free spyware scanning programs, please see the following Knowledgebase article:

Perform a free spyware/adware scan of your computer using top-rated anti-spyware programs

Note: The most common non-spyware application that has been proven to cause this error is called "Filter7.exe". If you have this "process" running on your computer you will need to contact your Internet filtering company and have them work with you to find settings that do not cause the problem or alternatively, have them help you remove this filtering application from your computer altogether. Earthlink Total Access has also been known to sometimes cause this type of error.

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