"Just wanted to let you know that this program is the answer to my prayers. We have spent hundreds of dollars on 3 other programs and countless hours trying to figure everything out but finally we have everything we need all wrapped up in one neat little package."

"I love the simplicity of this program. I was using QuickBooks but this program provides only the tools I need. Highly recommended!"

"I love this program and am recommending it to all my unit. I am actually just upgrading to Version 8, but figured I would once again tell you how much I enjoy this program!"

"Thank you so much for your training on Saturday. I was unsure how much I would get out of the presentation if it was too techy - do you know what I mean?. You were great!!! I have been telling others what a terrific trainer and designer you are. Thank you for helping all of us to make our lives easier and more efficient."

"Everything is wonderful and I LOVE LOVE LOVE LOVE the software. I look forward to receiving advanced training at the Tastefully Simple Nationals in August!"

 

Training and Support

Flash Tutorials (Get Flash player)

Recorded Webinarv

Teleconference Training - Ask Jeff and Bob!

Twice a month for 45 minutes you can ask Jeff or Bob anything you want (with regards to the program). This is your chance to ask a question or hear answers to other people's questions. If you're having trouble with the program or just want to do more with it don't miss this opportunity.

Dates and Times

Call-In Information

PLEASE NOTE: Jeff or Bob will be on the line only as long as there are callers. Calling in after the designated time is fine but you run the risk of missing the call completely if it ends before the allotted time.

 

Technical Support

Knowledgebase
Our extensive Knowledgebase is updated frequently and contains general and company-specific information and tips not found in the User Guide or built-in program Help file.

User Forums
See how other direct sellers are using the program to track and grow their business. Submit feature requests. See what's new in the program and at MLM Software Solutions, Inc.

Support Policy
Each new purchase or version upgrade entitles you to 1 free year of technical support via the Internet.

Instructions
If you own a license to the current version of the program or have read our Technical Support Policy and determined that you are entitled to support, these instructions will explain how to use our Technical Support Center to submit tickets and view our responses.

Submit a Ticket
You will need to register and log in before being able to submit a ticket or view our responses. For instructions on how to use our Support Center please click here.

Login Problems
Having trouble logging in after registering for support? Check out this article from our Knowledgebase for help changing your browser settings to fix this problem.

Live Support
Private training and one-on-one support sessions using a webinar format. The webinar format allows all participants to see the instructor's screen while we talk, making this a very effective and efficient way to learn the program. Available on a pay-as-you-go basis at the rate of $20 per half hour. Up to 10 people may participate at no additional charge.

 

Other Options

Many times, the fastest and easiest way to find the information you're looking for is simply to click on one of the Help icons located throughout the program. This opens the program's built-in Help file to exactly the section that's most relevant to the screen you're working on.

Program Updates
Your purchase of Consultant Front Office includes free product updates for the current version of the program. Updates typically contain minor feature extensions in addition to bug fixes.

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